Policies

IF YOU HAVE BOOKED A RESERVATION FOR YOURSELF, FRIENDS, OR OTHER FAMILY MEMBERS, PLEASE MAKE SURE THAT THEY TAKE A FEW MINUTES TO READ AND UNDERSTAND OUR POLICIES, PARTICULARLY ABOUT ARRIVING EARLY AND KEEPING FOOD, WINE, ETC. OUT OF THE GUEST ROOMS.

Important:  If you are booking Denison or Kenyon Graduation Weekend, Denison or Kenyon Alumni Weekend, or Big Red/Family Weekend for Denison or Kenyon, please be sure that you have read and understood our reservation, billing, and cancellation policy below.  Thanks!

Visiting The Inn (Non-Guests): We apologize, but we do not accept drop-in visitors or do unscheduled tours of The Inn. If you would like to visit, please either contact us at 740.321.1493 or via e-mail at [email protected] to schedule a time and have our undivided attention.

Arrival Time:  Check-in time for arrival at The Inn OR the grounds is anytime after 4:00 PM – and not later than 7:00 PM unless you have contacted Bobbi or Jeff via e-mail before your reservation to arrange. WE ASK THAT YOU PLEASE NOT ARRIVE EARLIER THAN 4:00 PM or request an early arrival.  It takes us every bit of our 5-hour window between 11:00 AM and 4:00 PM to change over rooms and complete other necessary work and maintenance around The Inn, so your stay can be as enjoyable and relaxing as possible. We are busy readying The Inn during that time – both inside and outside.  Between mid-May through September, we do not allow early arrivals to enjoy the pool area.  If you are going to be delayed by more than 90 minutes from the check-in time you specified on your reservation, we ask that you please contact The Inn via e-mail at [email protected] or text a message to 740.404.7032 to let us know your new estimated arrival time.  This phone number is for texts only.

The Inn’s Office:  This is always the first place to check if you are looking for Bobbi or Jeff and need something.  This is a private space for our family’s use only.  Knock on the double, swinging set of waiter doors, and take a couple of steps back in case our miniature Aussie, Wrigley, comes through the doors quickly.  The office opens at 8:00 AM and closes at 8:00 PM every day.  If you have an urgent need, you can text either of our cell phone numbers at the bottom of the blackboard on one of the doors with our guests’ names.

Parking & Inn Entrance:  We have private parking to accommodate all guests staying at The Inn. When you park at the guest parking spaces at the top of the entry drive, follow the paver brick sidewalk and signs to the entrance, which is around the rear of The Inn at the porch.  If you park in front of the garages, the entrance will be on the porch to the right.  If we are not at the foyer when you enter or meet you outside, come in, and turn to the right until you come to the second set of swinging double doors.  That is our private office and kitchen space.  Knock, wait outside, and we will be right out.

Departure Time:  Check-out time is 11 AM.

Minimum Night Stays:  We require a two-night stay on weekends that involve a Friday or Saturday night reservation.  It can be any combination of Thursday/Friday, Friday/Saturday, or Saturday/Sunday.  Multi-night stays during certain times of the year, including special events, weekends, university events, & holidays, typically have a minimum two-night stay.  Our website and our online reservation system will note certain dates requiring multiple-night stays.

Age:  You must be 21 years of age or older to make a reservation and stay at The Inn.

Rates:  Rates are for single or double occupancy and include our home-cooked, Signature Breakfast plus a complimentary wine & cheese social or light refreshments based on your preferences. All rates are subject to change without notice.  Rates vary according to the duration of your stay and decrease with additional nights.

Promotional Specials:  From time to time, we offer special promotions during our off-season, in conjunction with another business, or for last-minute travel as we try to fill vacant rooms or cancellations.  Special promotions cannot be combined with other discounts (i.e. the Military Discount that we always offer) but we will honor the greater of the two discounts should there be a difference.

Open Flames and Candles: There are no open flames or candles allowed in any of the guest rooms or suites at The Inn.

Meals:  Delicious home-cooked, Signature Breakfast is included in the rate, served between 9-10 AM, as well as our complimentary wine & cheese social for our guests late each afternoon at 6 PM.

Occupancy:  We allow a maximum of 3 people per guest room. There is a charge of $55/night for an additional adult in any of the guest rooms (beyond standard double occupancy) and a one-time $28 fee for a roll-away twin bed. Children 13-17 years old – $40/night.

Children:  Although we absolutely love children, The Welsh Hills Inn is primarily set up as a getaway destination for adults.  We allow well-behaved children 13 years of age and up. If you are taking at least four of the rooms at The Inn for a family getaway, then polite, well-behaved children of all ages are always more than welcome.  This policy is in consideration and in fairness to all of our guests staying with us who come for a relaxing getaway. Please contact The Inn to arrange details and book your family getaway.

Non-Guests During Your Stay:  The common areas of The Inn, the pool courtyard, and the grounds of the property are solely for the guests staying at The Inn.  While many guests visit the area to see friends or family, attend a local event, or visit students at local colleges and universities, we require our guests to please confirm with us before inviting any other parties who are not guests.

Food and Drinks in Guest Rooms:  We work very hard to ensure that all of our guests at The Inn have a wonderful, memorable experience – and are respectful of the care that we have put into welcoming you into our home. That experience includes maintaining very high standards for providing clean facilities, linens, original artwork, antiques, and furniture.  We ask that guests please refrain from eating or bringing beverages into the guest rooms – and always use the coasters provided for you!  Absolutely no red wine is allowed in the guest rooms or suites. Red wine spills in the room are a minimum clean-up fee of $200.  We have refrigerators that you are welcome to utilize.  All food consumption, outside of our breakfasts and specially requested dinners, should be in the Inn’s dining, common, or designated outside areas.  No Coolers in the Guest Rooms.  If you have a small cooler, you are welcome to store it in our pool house for your use.

Spill, Stains, and Breakage:  We work very hard to always provide spotless, clean, sanitized rooms for our guests, including fine linens and towels.  The Inn reserves the right to add additional “Extra Cleaning” charge(s), starting at $25, for laundering/stain removal requiring additional time and effort to clean to the way they were when you arrived.  This includes stains such as mascara, make-up, blood, coffee, etc. on bed linens, towels, rugs, etc.  If the item cannot be completely cleaned with additional cleaning efforts, you will be charged for the actual cost of replacing that item with the same or equivalent cost product.  We will contact you to let you know what the full charge is, including shipping and taxes, to replace the identical or equivalent item.  Ladies, we provide make-up remover towelettes in the rooms and are happy to provide more for you as needed.  If you have a stain or spill that occurs at The Inn, please let Bobbi or Jeff know immediately.  Many stains are easy to remove while they are fresh and haven’t yet set in, so please let us know.  If there is any type of accident or breakage, please let us know right away.  If we find it after the fact, we will notify you, and you will be billed the full replacement cost.  Likewise, if there is anything that you might find that is not working properly, please do not attempt to fix it yourself.  Notify Bobbi or Jeff, and we will take care of it.

Pets:  Unfortunately, we do not allow pets to be brought to The Inn unless they are trained service dogs.  Our lovable, friendly matriarch golden retriever, Ellie, qually lovable and attentive miniature Australian Shepherd, Wrigley, and adorable, sweet golden retriever puppy, Dakota, are always more than happy to serve as substitute canines during your stay!

Smoking:  We are a non-smoking facility. We do permit cigar smoking in designated areas. Any smoking inside The Inn will result in an immediate request to leave, a minimum, additional cleaning fee of at least $150, plus room and incidental charges.

Payments & Billings: We accept Visa, MasterCard, Discover, & American Express. Reservations & scheduled activities are auto-billed, in full, approximately 42 days before your check-in date. If you would prefer to pay by cash, a credit card is still required and it will be billed as with all other reservations.  Your credit card will then be refunded at check-in upon cash payment at arrival.  Small Weddings. Elopements, and Special Events are billed, in full for all rooms, food, and packages, 60 days before your check-in date less the prepaid, non-refundable deposit at booking, and the event is non-refundable at that point.  You will receive a fully itemized receipt following your stay or special event. If paying by personal check, checks must be received by The Inn at least 30 days before the arrival date for your stay. If you reserved your stay with a debit card, please ensure that the funds in your account are sufficient to cover the total cost of your booking.  If you are claiming tax-exempt status, please send an electronic copy of your certificate paperwork to WelshHillsInn.com OR the General Exemption Certificate Form STEC U which is available electronically at this LINK.

Massage & Yoga Cancellations: Cancellations of 7-14 days or less will be charged a $50 cancellation fee for individual massages or yoga sessions and $100 for a canceled couple’s massage or yoga session. Our massage therapists and yoga instructors own businesses outside The Inn. Short-notice cancellations do not allow them enough time to fill your previously scheduled time slot with other clients. Cancellations less than 7 days will be charged the full amount of the massage and/or yoga session.

Standard Cancellation: All reservations must be guaranteed with a valid credit card, including those booked with a gift certificate. If you pay with a debit card, please ensure that the funds in your account are sufficient to cover the total cost of your booking. The credit or debit card provided will be charged, in total, 42 days before the arrival date. A full refund is available if the reservation is canceled 42 days or more in advance of your arrival date. Should the reservation be canceled between 21-41 days in advance of your arrival date, guests can reschedule the date at that time, less a $100 cancellation fee per room per night. If the reservation is canceled within 20 days before the arrival date, all payments are NON-REFUNDABLE. However, the reservation can be rescheduled within 5 days using 60% of the funds paid towards a new stay. Gift Certificate Recipients are Subject to the Same Cancellation Policies.

Photography Package Cancellations: Cancellations that are made 15 days or less from the scheduled shoot date will be charged the full amount of the photography session. Cancellations made more than 15 days from the scheduled photography session are fully refundable.

Multiple Cancellations: We understand that sometimes things happen, and you may have to cancel. However, if you have booked on three separate occasions and, subsequently, canceled those reservations, we can no longer accept a reservation from you in the future. We’re sorry for any inconvenience. We’re a small inn with just a few guest rooms available. This includes gift certificates.

Special Event & Federal Holiday Date Cancellations: All reservations must be guaranteed with a valid credit card, including those booked with a gift certificate. If you reserved your stay with a debit card, please ensure that the funds in your account are sufficient to cover the total cost of your booking. The credit or debit card provided will be charged, in total, at the time of booking. A full refund is available if the reservation is canceled 60 days or more in advance of your arrival date. Should the reservation be canceled between 46-59 days in advance of your arrival date, guests can reschedule the date at that time, less a $100 cancellation fee per room per night. If the reservation is canceled within 45 days before the arrival date, all payments are NON-REFUNDABLE however the reservation can be rescheduled within a maximum of 3 days using 50% of the funds paid towards a new stay. A full deposit on your stay is required at the time of booking for Denison Graduation, Denison Reunion/Alumni, Denison Big Red Weekend, Denison Family Weekend, Kenyon Family Weekend, Kenyon Graduation, and Kenyon Reunion/Alumni Weekends. Please review the separate cancellation policy for Denison University and Kenyon College special events below.  Special event dates are shown below; you can find dates for the current year on our website or the Granville Area Chamber of Commerce or university websites. Gift Certificate Recipients are Subject to the Same Cancellation Policies.

Special Event Dates for The Welsh Hills Inn Include Denison University Big Red Weekend, Denison Family Weekend, Kenyon College Family Weekend, Denison University & Kenyon College Alumni Weekends, Denison University & Kenyon College Student Move-In/Move-Out Weeks, Denison University & Kenyon College Graduation Commencement Weekends, Granville Fourth of July Street Fair, Granville Christmas Candlelight Walking Tour, Granville Hot Licks Blues Fest, and the following holidays – New Year’s Eve, New Year’s Day, Good Friday, Easter Weekend, Memorial Day Weekend, Independence Day Holiday, Labor Day Weekend, Thanksgiving Day & Weekend, Christmas Eve, Christmas Day. Check our Local Events Page or the Granville Chamber of Commerce website for further information.

IMPORTANT INFORMATION ON RESERVATIONS & CANCELLATION POLICY FOR DENISON & KENYON GRADUATION WEEKENDS, DENISON & KENYON’S ALUMNI REUNION WEEKEND, & DENISON’S BIG RED/DENISON’S FAMILY/KENYON’S FAMILY WEEKENDS:  A minimum stay of two-three days is required for these local, special event weekends.  A three day stay is required for Denison Alumni Reunion Weekend.  Due to a large number of requests for a limited number of rooms, coupled with the inordinate number of cancellations that we have experienced in the past, particularly with Denison’s Alumni Reunion Weekend, all reservations are fully billed at the time of booking. There are no exceptions to this refund policy. For Denison’s Alumni Reunion Weekend, the following policies are in effect beginning 2/22/24 for this event.  If you book, you agree fully to these policies:

Special events are shown below, and you can find dates for the current year on our website or the Granville Chamber of Commerce Community Calendar.

For graduation weekends, and in fairness to all of our frequent, repeat guests, we have implemented a Lottery System. Lottery drawings will be held approximately 18 months before the scheduled graduation dates – on or about January 15th of the year before graduation. Every night at The Inn enters you with one chance in the random lottery. So, the more opportunities that you have to stay at The Inn, the better your chances of securing one or more rooms.